Returns & Exchanges
At Nectar Sleep, we want you to be completely satisfied with your sleep experience, which is why we offer a 365-night trial period to ensure your new mattress is the perfect fit for your home. If you're not in love after the initial 30-day break-in period, we make the return process simple and stress-free.
Initiate Your Request
Contact our dedicated Resident Sleep Experts via chat or email after your mandatory 30-night break-in period to start your return or exchange process.
Verification and Approval
Provide your order number and photos of the product to confirm it is in good condition and eligible for return under our Forever Warranty terms.
Easy Pickup and Donation
We will coordinate with you to have the mattress picked up by a local charitable organization or a professional recycling service at no additional cost.
Receive Your Refund
Once the pickup is confirmed by our partners, we will issue a full refund to your original payment method, typically appearing within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing